At BlueFrog we know it’s key to engage with and build a brand’s customer, turning them into loyal fans through live brand experience. For us and brands we work with it’s all about brand love! Do your customers love your brand or just simply like it? This is an important question and key to establishing your social media management. We do the hard bit, the bit that social algorithms thrive off....talk! With an interaction service 9am-9pm, 365 days a year, we are always on hand to have meaningful conversations with your fans. We show them the love, and in turn, they share it for your brand!
Research shows that the connections we make with brands can be as deep and emotional as the relationships we have with other people. In fact, 75% of buying experiences are based on emotion so brand love is a powerful thing, and brands need to be building strategies and campaigns around that little L word. Key to the BlueFrog service is working with brands to improve community management and maximise on engagement opportunities. We interact on behalf of your brand on all the well-known social platforms, taking care of your social customer service, general enquiries, bookings and complaint handling. That includes converting positivity on social to great reviews on other platforms and responding to positive and negative reviews across Facebook, TripAdvisor and Google My Business to improve rankings and keep excellent customer service across the brand.
The BlueFrog team use genuine human interactions to build on page engagement. All interactions are managed as per a client guide and the team are trained to know your business and tone of voice inside out. We faithfully represent your brand, whether that be through community and reputation management or creating content to support their social strategy and campaigns. Get in touch if you would like to know more about how BlueFrog can help you and take a look at how we use Brand Monitoring for one of our clients.
Thank you for all your incredible work, which helps us to navigate really busy periods and still deliver great service to our consumers. We really do appreciate that you do all of this with amazing attitudes and without a word of complaint. Your competence in handling all this has given us fewer things to worry about, which has been a big relief. - Natasha Jones, Digital Marketing Manager, Kettle Foods